Soft Surroundings
  • 08-Oct-2018 to 07-Dec-2018 (CST)
  • IT
  • St. Louis, MO, USA
  • Salary
  • Full Time

We provide full benefits, including 401(K) with company match, competitive pay, generous employee discount, profit sharing potential and an opportunity to work with a successful and growing company.


Soft Surroundings is seeking a Senior Manager of Technology Services for our corporate office in St. Louis, MO. This person will be responsible for overseeing and directing all server, storage, network, telecommunication, desktop computer and related infrastructure technology. The are also responsible for the IT support, maintenance, planning and administration of these areas. Planning includes technical resource capacity/project plans, short and long-range technical service plans, etc. This position will ensure that the IT technical services organization provides infrastructure and support services that exceed customer expectations, including application performance expectations. We provide full benefits including 401(K) with company match, competitive pay, generous employee discount, profit sharing potential and an opportunity to work with a successful and growing company.

Responsibilities:

  • Provide direct management and oversight of the server, storage, network, desktop computer and telecommunications teams for system development and maintenance.
  • Provide project planning, management and business leadership for the technical service organization.
  • Manage the day-to-day direction for developing and maintaining the operating systems, server, storage, LAN, WAN and telecommunications systems/networks and all related security.
  • Provide a reliable, quality, business oriented IT technical service environment that supports the business and its initiatives.
  • Partner with business leaders, the IT systems development organization, to achieve/exceed the company's strategic objectives.
  • Oversee day-to-day administration of a 150-node server environment.
  • Perform Annual Health Check of Servers and 2 year growth plan, including all Microsoft and Linux based servers, Virtual environments, Enterprise storage and personal computing hardware and applications.
  • Provide vision for the maintenance, use and future needs of server operations and the delivery of services to the business.
  • Directly manager the service desk, server, network, and telecommunication support team members.
  • Provide strategic direction including a long-range strategic technology roadmap and work plan.
  • Recommend, select, purchase and manage internal servers, enterprise storage and virtual environments including server class hardware, personal workstations, laptops and desktops.
  • Benchmark, analyze and make recommendations for the improvement of the server and network infrastructure and IT systems.
  • Develop policies and procedures to ensure systems reliability, security, performance, redundancy, recoverability, backup and accessibility.
  • Oversee and lead all IT security related activities and initiatives, including PCI compliance.
  • Manage and execute all technical service development and maintenance including monitoring tools, quality assurance and compliance/security processes.
  • Manage/develop a technical service task list "workload capacity plan" with estimates and start/end dates, as well as a resource plan by person, task, and time period.
  • Manage and oversee all technical service vendors, experses, capital and budgets. Develop short and long range expense plans and projections.
  • Manage and oversee all software licensing compliance as well as all technical services hardware and software licensing/maintenance agreements.

Qualifications:

  • Requires a college degree or equivalent education in computer systems, computer science and/or information systems.
  • Must exhibit good written and oral communication skills.
  • 5+ years of direct hands-on experience with technical infrastructure operation preferably in a catalog environment.
  • Requires problem solving and formulation skills, math and calculation, reading, analyzing and reasoning skills.
  • Strong technical knowledge of Networks, PC operating systems and project management
  • Working knowledge of System Development.
Soft Surroundings
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